Frequently Asked Questions
Have a question about NDIS support or private home care in Brisbane? Below are answers to the questions we hear most often. If you can’t find what you’re looking for, our team is always happy to help.
What NDIS management types does Pro HealthCare Services support?
We support all three NDIS funding options – NDIA-managed, plan-managed, and self-managed – as well as privately funded clients. No matter how your plan is managed, we can work with you.
Is Pro HealthCare Services a registered NDIS provider?
Yes. We are a registered NDIS provider, which means we are verified, compliant, and accountable. NDIA-managed participants can access our full range of services without any issues.
Do I need an NDIS plan to use your services?
No. We welcome privately funded clients as well as NDIS participants. Private home care is a valid option if you are waiting for NDIS approval, need to supplement existing funding, or prefer to manage your care independently.
What areas do you service?
We provide support services across Brisbane and surrounding areas. Contact us to confirm availability in your specific location.
What types of support do you provide?
Our qualified, multicultural team delivers person-centred care tailored to your needs, including in-home support, personal care, community participation, and more. Care plans are customised around your lifestyle, not a template.
Are your support workers qualified?
Yes. Our team is qualified and experienced, with 15+ years in the industry. We are also multicultural, so we can offer care that respects your background, language, and values.
Are you available outside business hours?
Yes. We are available 24/7 to provide consistent, reliable support in the comfort of your home.
How quickly can I expect a response?
We pride ourselves on quick response times – no waiting days for a callback when you need help. Call us on 0481 362 333 or reach out via our contact form.
Can I change how my NDIS plan is managed?
Yes. You can request a change to your plan management type at any NDIS plan review. You can also split your plan – for example, having core supports NDIA-managed while your capacity building budget is self-managed.
How do I get started with Pro HealthCare Services?
Getting started is simple. Call us on 0481 362 333 or request a free consultation via our website, and our team will walk you through your options – clearly, honestly, and without pressure.
Still Have Questions?
We’re here to help. Call 0481 362 333 or get in touch through our contact page, and a member of our team will get back to you quickly.
